Shipping policy

Effective Date: July 7, 2026

At The Faith District, we are committed to delivering your order as quickly and accurately as possible. Please review the information below regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

During periods of high demand, product launches, holidays, or promotional events, processing times may be longer. If significant delays occur, we will make reasonable efforts to notify you.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, selected shipping method, package size, and carrier rates.

From time to time, we may offer free shipping promotions or discounted shipping offers. Any applicable terms will be clearly stated during the promotion.

Delivery Estimates

Estimated delivery times are provided by the shipping carrier and begin after your order has been processed.

While we strive to meet estimated delivery windows, delivery dates are not guaranteed.

The Faith District is not responsible for delays caused by:

  • Weather conditions
  • Natural disasters
  • Carrier delays
  • Customs processing
  • Incorrect shipping information
  • High shipping volume
  • Events beyond our reasonable control

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, if available.

Please allow up to 24 hours for tracking information to become active after your shipment has been processed by the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect or incomplete address is provided and your package is returned to us, additional shipping charges may apply before the order can be reshipped.

The Faith District is not responsible for orders shipped to an address provided incorrectly by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your package appears to be lost, delayed, or marked as delivered but cannot be located, we encourage you to:

  • Verify the shipping address.
  • Check with household members or neighbors.
  • Contact the shipping carrier directly.
  • Reach out to us at support@thefaithdistrict.com if you need assistance.

While we will gladly assist in working with the carrier, we cannot guarantee reimbursement for packages lost or stolen after they have been marked as delivered.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at support@thefaithdistrict.com.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the damaged product and packaging

We will review your claim and work to provide an appropriate resolution.

International Shipping

We currently ship to select international destinations.

International customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other government-imposed charges

These fees are not included in your purchase price or shipping charges unless expressly stated.

Delivery times for international orders vary by destination and customs processing.

Shipping Restrictions

Certain products may not be available for shipment to all locations due to carrier limitations or applicable laws.

We reserve the right to refuse or cancel orders that cannot be shipped to the requested destination.

Returns

For information regarding returns, refunds, and exchanges, please review our Returns, Refunds & Exchanges Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Faith District

Email: support@thefaithdistrict.com